ABOUT US
Tawy Go is a smart transportation platform designed to connect passengers, persons with disabilities, drivers, and businesses through a reliable, flexible, and technology-driven mobility experience. By combining convenient ride services, safety-focused features, and intelligent solutions, we aim to make everyday transportation simpler and more responsive.
features
smart Mobility
Designed For Smarter Everyday Mobility
Live Trip Tracking
Track every journey in real time with live location updates, route visibility, and better trip awareness.
Smart Safety
Enhanced safety features include SOS connectivity, trip monitoring, and camera-supported protection.
Personalized Rides
Choose ride preferences, vehicle categories, driver options, and payment methods that suit your journey.
Everyday Rides.
A smoother way to book, connect and move. Choose your ride and let Tawy Go take care of the journey.
Family Connected.
Keep family journeys easier to follow, with trip visibility designed around comfort and peace of mind.
Business In Motion.
Smarter transportation for employees, visitors and corporate journeys with clearer operational visibility.
Move Your Way.
An inclusive mobility experience designed around accessibility, assistance and easier interaction.
Every Move. Protected.
Journey visibility, trip sharing and safety tools designed to stay connected throughout the ride.
More Ways To Move.
From everyday transportation to business, logistics and specialized mobility — one connected platform.
Designed For Smarter Everyday Mobility
One platform. Every service. Every journey.
Live Trip Tracking
Track every journey in real time with live location, route visibility and smarter trip awareness.
Safety First
Dash cameras, SOS connectivity, journey monitoring and connected protection for greater peace of mind.
Family & Child Rides
Safety-focused transportation with journey monitoring, driver preferences and family-first ride controls.
Business Mobility
Corporate transportation, scheduled trips and centralized mobility solutions for modern teams.
Emergency Support
Roadside assistance, towing requests and connected mobility support when the unexpected happens.
Logistics & Cargo
Commercial transportation, luggage movement, goods delivery and future heavy mobility solutions.
works
HOW TAWY GO WORKS
From Tap To Destination
01
Choose Your Ride
Set your pickup and destination, then choose the ride that fits your journey.
- Pickup
- Select Ride
- Plan
02
Get Matched With Your Driver
Tawy Go connects you with the right nearby driver based on your ride type, location and availability.
- Driver
- Live ETA
- Ride
03
Track & Arrive
Follow your trip in real time, stay updated throughout the journey, and arrive with confidence.
- Live
- Status
- Safe
Move Smarter Live Better
Book your ride, anytime, anywhere in Cairo. Safe. Fast. Reliable.
Our Customer Support
Tawy Go understands that reliable transportation requires reliable support. The customer-support model is being designed to assist passengers and drivers before, during, and after every journey.
In-App Assistance
The proposed system includes integration with customer-service and call-center operations, enabling users to communicate with trained support representatives when direct assistance is required.
Trip Support
Support teams will be able to assist with active-trip concerns, communication issues, driver or passenger coordination, lost items, complaints, and service-quality matters.
Emergency Escalation
The planned safety direction includes emergency-number connectivity, automated SOS functionality, system-administrator warnings, live location monitoring, and camera-supported safety features. Emergency features will be activated according to the approved technical and operational framework.
Driver Support
Drivers may receive assistance with registration, account access, trip operations, navigation, platform usage, vehicle requirements, technical issues, and service policies.
Feedback & Complaint Management
Ratings, reviews, customer feedback, and complaints will help Tawy Go identify service gaps and continuously improve the platform.
Future Automated Support
During later development phases, Tawy Go may introduce AI-supported customer service to respond to common questions, guide users through basic processes, categorize requests, and direct urgent cases to the appropriate support team. Automation will support—not replace—the human assistance required for complex, sensitive, or emergency-related situations.
Data Privacy & Security
The platform is intended to include secure credential storage, encrypted data, administrative audit logs, data export and deletion functions, and regular security updates. These measures are designed to strengthen user trust and protect personal and operational information.
